Adoption, tools and how the job actually changes
Adoption, tools and how the job actually changes
Workflows
Lloyds says the agentic AI platform its specialists use to investigate suspected debit-card fraud reached over 90% overall decision accuracy in September, following continued testing and refinement.
Chandni Melwani
UK · Oct 29, 2026
Workflows
In an October 9, 2026 OpenAI customer story, Sophos's technology chief says agents developed using OpenAI's Daybreak models automate about half the cases Sophos handles. In May, Sophos said its analysts had shifted to threat hunting, investigation, customer advisory and governance of the autonomous systems themselves.
Chandni Melwani · Oct 18, 2026
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